BTY Return & Refund Policy

At BTY Advance, your satisfaction is at the heart of everything we do. We aim to provide products that not only meet but exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, we’re here to assist you.


BTY Return Policy

Eligibility for Returns:

  • Products may be returned if they are damaged, missing, defective, or incorrect upon delivery.
  • Items must be unopened, unused, and in their original packaging.
  • Requests for returns must be made within seven (7) calendar days from the date your order is delivered, subject to any longer period required by applicable law.

Non-Returnable Items:

  • Opened or used skincare and supplement products (unless damaged or defective upon arrival).
  • Items without proof of purchase from our official store or authorized sellers.
  • Refunds are not available for dissatisfaction with product results, as individual results vary. Customers with known allergies or skin sensitivities should review the ingredient list and consult a healthcare professional before use. If you experience an adverse reaction, please contact BTY Customer Care so we can assist you.

How to Return an Item:

  1. Contact our Customer Care Team via email or the website contact form with your order number, reason for return, and photo evidence.
  2. Our team will provide return instructions and the shipping address.
  3. Once we receive and inspect the returned item, we will notify you of the next steps.


ORDER CANCELLATIONS

If you wish to cancel an order, please contact BTY Customer Care as soon as possible with your order number.

A cancellation request may be accepted only if your order has not yet reached the applicable cancellation cutoff in our order-processing process. Once that cutoff has been reached, cancellation may no longer be possible, and the return and refund provisions above will apply instead.

If a Payment First order is cancelled before shipment, your refund will be returned through the original payment method. The payment provider's processing time applies.

BTY Advance may also cancel an order where permitted by applicable law if the product is unavailable, payment cannot be confirmed, customer information is incomplete or incorrect, delivery is unavailable, fraud is suspected, or other circumstances prevent us from fulfilling the order.


BTY Refund Policy

At BTY Advance, we handle each refund request with care to ensure our customers get the right resolution based on their location and situation.


Refund Conditions:

  • Refunds are available for items returned in accordance with our Return Policy.
  • Refund timelines and methods may vary depending on your country’s banking, payment providers, or local regulations.
  • Where a payment processing fee was charged and displayed at checkout, the refundable amount will be confirmed when we process your refund request, in accordance with the payment provider's terms.
  • The original shipping fee, where one applied, is non-refundable unless the return is due to our error.

Refund Process:
Refunds can be processed in two ways:

  • Through our website refund process — follow the steps after submitting a return request.
  • Through Customer Service — for special cases or country-specific payment rules.


We’re Here to Help

📧 Email: [email protected]

📱 Social Media: BTY Customer Care